2621604 - The Direct Customer Acceptance Checkbox is Read-Only For Custom Document Types

SAP Knowledge Base Article - Public

2621604 - The Direct Customer Acceptance Checkbox is Read-Only For Custom Document Types

Symptom

The Direct Customer Acceptance checkbox is read only for the Custom Sales Quote Document Types in Fine-Tuning.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select Open Activity List.
  4. Go to the Fine-Tuning tab.
  5. Open the Sales Quotes Activity.
  6. Select Maintain Document Types.
  7. You can see that the Direct Customer Acceptance checkbox is read only.

Cause

For any given custom document type, if you enable the flag Replication then the flag for Direct Customer Acceptance will be automatically enabled.

Resolution

Once the Replication flag has been enabled, the Direct Customer acceptance cannot be edited.

Keywords

KBA , replication flag , fine-tuning , business configuration , direct customer acceptance , document types , sales quote , AP-CQP-CQ , Customer Quote , Problem

Product

SAP Hybris Cloud for Customer all versions