2621295 - LMS - PLATEAU and HOSTING account do not have any roles and workflows

SAP Knowledge Base Article - Public

2621295 - LMS - PLATEAU and HOSTING account do not have any roles and workflows

Symptom

Customer has been given credentials for PLATEAU account. Upon initial login, the PLATEAU account does not have any roles and workflows assigned. This is also happening to the HOSTING account. Only the "Environment" can be viewed.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

1. Login to the LMS environment using the PLATEAU / HOSTING account

2. Notice that you don't have any permission to do anything. All you can do is view the "Environment" tab.

Cause

LMS License was not properly installed.

Resolution

Open an incident to Cloud Support and they should open a ticket to Operations Team (NCC) and request to do a proper re-installation of the LMS license to customer's environment.

Keywords

LMS, PLATEAU, HOSTING, No Role, No Workflow, No permission, Environment, License , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805