SAP Knowledge Base Article - Public

2620972 - Cannot Create New SAP Jam Group.

Symptom

You find the option New in the tab Groups within an opportunity is not available.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Opportunities view.
  3. Open any opportunity.
  4. Go to the Groups tab.
  5. The option New is not available on the right side of this screen view.

Cause

This behavior occurs due to a missing work center assignment.

Resolution

  1. Go to the Administrator work center.
  2. Select the Business Users hyperlink in the User section.
  3. Select the respective user. 
  4. Click the Edit button and select the Access Rights option.
  5. Go to the Work Center and View Assignment tab.
  6. Click on the Find button and locate CODPEOPLE .
  7. Expand this work center and find COD_GROUP.
  8. Check this as Assigned to User and then Save and Close.

Keywords

SAP Jam Group; create new group; create Jam group;create opportunity group; , KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions