2620794 - When updating Item/Offering level template for Scheduled Offering its updating the Global Template

SAP Knowledge Base Article - Public

2620794 - When updating Item/Offering level template for Scheduled Offering its updating the Global Template

Symptom

When customizing the Enrollment template for offering by modifying the template at Item/Offering Level, instead of creating the new template ID for the offering its updating the Standard "SystemEnrollmentNotification" template.

Environment

Successfactors LMS

Learning Management System

Cause

This is known bug in the system and defect ID is LRN-31075.

 The issue is only happening when user/admin click multiple times on "Apply Changes" button after customizing the template at Offering/ Item level

Resolution

Engineering team is working on the fix and are targetting to fix in b1805 version.

Workaround: Request admin to click only once on "Apply Changes" button after modifying template at Item/ Offering Level and wait for page to fully load.

Keywords

LRN-31075 Updating template at offering level Updating template at Item level SystemEnrollmentNotification Template , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions