2620740 - CTI Adapter Crashing When Launching

SAP Knowledge Base Article - Public

2620740 - CTI Adapter Crashing When Launching

Symptom

When you double click on CTI Adapter desktop icon on your local computer, it crashes and stops working.

Reproducing the Issue

  1. Download and install CTI Adapter
  2. Double click the desktop icon
  3. It crashes

Cause

The application is already running in the notification windows bar, therefore, if you try to open a second instance of the program it will crash.

Resolution

Check the windows toolbar, you should see a SAP icon.
This is the CTI Adapter already running. You can click the icon to Start / Stop the service.

Keywords

CTI Adapter, CTI Crash , KBA , LOD-CRM-LA , Live Activity , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711