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SAP Knowledge Base Article - PublicSymptom
When you double click on CTI Adapter desktop icon on your local computer, it crashes and stops working.
Reproducing the Issue
- Download and install CTI Adapter
- Double click the desktop icon
- It crashes
Cause
The application is already running in the notification windows bar, therefore, if you try to open a second instance of the program it will crash.
Resolution
Check the windows toolbar, you should see a SAP icon.
This is the CTI Adapter already running. You can click the icon to Start / Stop the service.
Keywords
CTI Adapter, CTI Crash , KBA , LOD-CRM-LA , Live Activity , Problem
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711
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