SAP Knowledge Base Article - Public

2620730 - Images sent via Direct Message on Twitter

Symptom

You received an Image on Twitter via Direct Message and the Ticket was correctly created on Cloud for Customer, however, when you try to open the link to check the Image a Twitter page is opened asking you to log in.

Reproducing the Issue

You received the Direct Message and Ticket XYZ (XYZ represents the Ticket ID) was created.

  1. Go to Customer Service Workcenter;
  2. Tickets View;
  3. Select Ticket XYZ and open;
  4. Find the Direct Message interaction and click on the link to open the Image;
  5. A Twitter web-page is shown asking you to log in in order to see the Image.

Cause

This is the system standard behavior.

Resolution

Due to the Twitter security setings, Direct Messages Images can only be seen by the User who received it.

It means that you will have to log in in the Twitter Account that is connected to the system and is the User who received the message.

 

Keywords

Twitter security, Twitter images , KBA , LOD-CRM-SC-SM , Social Media , Problem

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711