2620693 - LMS: "Failed to authenticate the SAML response." in mobile Safari

SAP Knowledge Base Article - Public

2620693 - LMS: "Failed to authenticate the SAML response." in mobile Safari

Symptom

"Failed to authenticate the SAML response." in mobile browser.

Environment

SAP Successfactors Learning Management System (LMS) in Mobile Safari

Resolution

  1. Go to Settings > Safari.
  2. Turn off:
    • 'Prevent Cross-Site Tracking'
    • 'Block All Cookies'.

See Also

2185696 - Failed to Authenticate SAML response - LMS from BizX - Safari Browser

Keywords

Safari, mobile, SAML, failed, authenticate, learning, LMS, browser , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions