2620677 - Crystal Reports download triggers virus warnings

SAP Knowledge Base Article - Public

2620677 - Crystal Reports download triggers virus warnings


  • "False-Positive" warning
  • Virus warning on attempt to download Crystal Reports from SAP website


  • Windows OS
  • AntiVirus software

Reproducing the Issue

  1. Click on the SAP link to download SAP Crystal Reports
  2. It fails with a Warning or Blocked message


  • There are several virus scanners on the market that are prone to issuing incorrect virus messages, that is "false positives".


  • To ensure that our customers have the best protection from viruses, we use several well-known virus scanners (including McAfee and Symantec) to check volumes before they are delivered.
    Daily updates of virus definitions ensure that the virus scanners are current. 

See Also



KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem


SAP Crystal Reports 2016