SAP Knowledge Base Article - Public

2620567 - The Timeline Facet in Opportunities Does not Display Related Visits

Symptom

The Opportunity timeline does not show Visits.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Opportunity view.
  3. Open Opportunity ABC (ABC represents any Opportunity you created Visits for).
  4. Go to the Timeline facet.

Results : You cannot find your created Visits related to the opened Opportunity on the timeline.

Cause

Visits have not been maintained in the Opportunity timeline Business Configuration settings.

Resolution

1. Go to the Business Configuration work centre.
2. Go to the Implementation Projects view.
3. Choose the Open Activity List button.
4. Navigate to the Fine-Tune tab.
5. Search and open the Opportunities activity.
6. Choose the Maintain Timeline link.
7. Check the Visits box, to set it as Active.
Save and close.

Keywords

Opportunity, Visits, Crerated Visits, Timeline. , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer all versions