2620487 - Request to Limit Visibility of Feeds that Posted in Jam.

SAP Knowledge Base Article - Public

2620487 - Request to Limit Visibility of Feeds that Posted in Jam.

Symptom

You want to limit the visibility of the feeds to relevant groups only and not include the ones that are posted in Jam as general.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Feeds work center.
  2. Go to Post Update tab.

You can see that you receive feeds which are posted in Jam as "General" instead of receiving only the feeds for your groups.

Cause

This is system standard behavior.

The current functionality provides three types of Feed:

  1. Home Feed - this is the user's personal feed. It is an aggregate of his own feed updates and the updates of the people he's following, the feed updates of the groups he belongs to, and the feed updates of the C4C objects that he's following or the object changes he makes. 
  2. Object Feed - this is the Feed facet/tab available in 22 C4C objects (thing inspectors) like Account, Opportunity, etc. It is made up of the system-generated feed whenever specific actions/events occur in the object and any user-entered feed within the object's Feed facet.This is collaboration centered around a specific-object.
  3. Group Feed - this is the Group Feed updates available in the Groups facet/tab of 4 group-enabled C4C objects (Account, Opportunity, Products and Service Tickets). It contains the latest feed updates of all the groups that are associated to this given object.

Resolution

The requirement to have an aggregate of C4C-related group feed is a new requirement.

You may request the this function for a future release.To do so, please submit an idea on https://influence.sap.com/SAPCloudforCustomer

See Also

Jam feed;Jam group;feed group;

Keywords

KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer all versions