SAP Knowledge Base Article - Public

2620484 - Submit for Approval and Withdraw From Approval Are Greyed Out

Symptom

Submit for Approval and Withdraw from Approval options are not available despite Approval processes being scoped.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: You have scoped Approval processes for your system and created an active Approval with conditions which are met in your object ABC (ABC represents the object name).

In this example we will use Opportunities, however, the issue is not restricted to Opportunities.

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Open your opportunity ABC which fulfils the conditions maintained in your Approval process.
  4. The options Submit for Approval and Withdraw from Approval are not available.

Cause

You have configured Custom Statuses to be used with this Opportunity document type. In case the opportunity uses a custom status, the ability to submit for approval must be explicitly configured in the Business Configuration (BC) fine-tuning to allow the submitting of the custom status that the opportunity is in. Only if the opportunity is in a custom status that allows approval submission will the actions be available.

Resolution

You need to allow the Submit for Approval action for each custom status:

  1. Go to the Business Configuration work center.
  2. Open the Fine Tuning activity Opportunities.
  3. Open Maintain Custom Status.
  4. In the list of custom statuses there is a column titled Submit for Approval.
  5. Here, please check the box for each status which you want to allow the Submit for Approval action for.

 KBA_cust_stat.jpg

See Also

SAP Hybris Cloud for Customer Administration Guide

Keywords

Submit for Approval, Withdraw From Approval, Greyed Out, cannot submit for approval, custom status, , KBA , approval , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions