SAP Knowledge Base Article - Public

2620174 - Not Able to Follow Certain Employees After JAM Integration.

Symptom

After JAM integration the user cannot follow certain employees.

Environment

SAP Hybrid Cloud for Customer

Reproducing the Issue

  1. Log into the system with user A.

  2. Navigate to the People workcenter.

  3. Open Employees view.

  4. Open record for employee B.

  5. Click on the top left corner on the link Follow.

  6. Go back into Employees view

  7. Open record for employee C.

  8. Found on the top left corner the link Follow is missing.

Cause

With Jam integration, assumption here is all employees would also be Jam users.  When Jam integration is on, users cannot follow other Employees (other users) that are only maintained in

 SAP Hybrid Cloud for Customer. There is only one people graph and this moves to Jam and you can only follow JAM users. Object follow does not get affected.

Resolution

Please maintain all the users that exist in Cloud for Customer in JAM as well.

Keywords

Jam integration;Follow link missing;cannot follow users; , KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions