2619639 - Job Profile Logo Missing When Printing

SAP Knowledge Base Article - Public

2619639 - Job Profile Logo Missing When Printing

Symptom

  • When selecting to print a Job Profile, the logo is missing.

    Print Preview.png

Environment

  • SuccessFactors People Profile 3
  • SuccessFactors Employee Profile V12

Reproducing the Issue

  • In Admin Center, go to Manage Job Profiles.
  • Select any Job Profile.
  • Click Print.
  • Both PDF and hard copy do not show the logo.

Cause

  • Print Background Colors and Images in Print Setup is not selected by default.
  • NOTE: This is a browser issue. If you have restricted access, refer the customer to their company IT.

Resolution

  • Click the Internet Explorer's gear icon. Alternatively, you can press ALT to show the menu then click File > Page Setup.

    Internet Options.jpg
  • Click to enable Print Background Colors and Images.

    Print Setup.jpg

Keywords

KBA , LOD-SF-EP-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HCM Suite all versions