SAP Knowledge Base Article - Public

2619625 - Can't log out from SAP Analytics Cloud after connecting via VPN or Reverse Proxy

Symptom

After connecting via Reverse Proxy or VPN to SAP Analytics Cloud, you can't log off the application following the usual process:

  1. Click the picture with your profile
  2. Select the menu log out 

Nothing happens and you still see the current page

Environment

  • SAP Analytics Cloud

Cause

The current session is lost in the reverse proxy or VPN

Resolution

Verify with the vendor of your VPN or Revere Proxy how to increase the session timeout so you don't experience this behavior.

Workaround:

You can simply refresh the page to renew the session and select log out to close your session.

See Also

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Keywords

logout, logoff, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0