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SAP Knowledge Base Article - PublicSymptom
You want to include employees in an e-mail blast.
Environment
SAP Hybris Cloud for Customer
Cause
If the Include Employees box is not checked, employees will not be included.
Resolution
In the E-mail Blasts dialog, set the flag for Include Employees to allow marketing administrators to send e-mail blasts to employees listed in a target group. When you select this flag, the e-mail blast that will be sent out includes target group members (accounts, individual customers, contacts, etc) as well as the employees listed under the Employees tab screen
Please don't hesitate to get back to us, should you have any further issues regarding this incident.
See Also
Administrator Guide
Configuring Target Groups
Include Employees in Target Groups in E-mail Blasts
Keywords
Include Employees, E-mail Blasts, Target Groups, Mass, notification , KBA , LOD-CRM-ELM , Email Blast , LOD-CRM-MKT-TG , Target Groups , How To