2619355 - Warning Message: 'This Template Does Not Have Any Editable Sections' While Editing E-mail Template

SAP Knowledge Base Article - Public

2619355 - Warning Message: 'This Template Does Not Have Any Editable Sections' While Editing E-mail Template

Symptom

When adding an e-mail template in Design tab the following warning message is displayed: This template does not have any editable sections.

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Select the Content view.
  3. Click on the New button and select the E-mail Template.
  4. Enter the respective information.
  5. Save and Open.
  6. In the Detail tab click on the Add hyperlink and Upload your template.
  7. Navigate to the Design tab.

You see the following warning message: This template does not have any editable sections.

Cause

This is the expected system behavior.

The template you uploaded does not have the tag <div class="editable"> and is therefore not editable.

Resolution

In order to a template to be editable in the design tab it must have the tag <div class="editable'>.

Add a <div> tag in this template that enables you to edit text paragraphs of the template in the system:
<div class="editable">
!Paragraph you want to be able to edit
</div>

Keywords

Sales Campaign, Content, E-mail Template, Not Editable. , KBA , sales campaign , marketing , not editable , e-mail template , content , LOD-CRM-MKT-CNT , Marketing Content , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Hybris Cloud for Customer all versions