SAP Knowledge Base Article - Public

2618992 - LMS: URL for offline download not showing on the item level.

Symptom

Admin imports a content and enables offline player download.

Admin modifies settings on the item level and notices that URL for offline download is blank.

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

1. Go to the item> online content.

2. Settings> modify settings. Notice that URL for offline download is empty.

URL empty.png

Cause

The URL for offline download on the item level will be empty due to the following:

1. Item was not created during import content.

2. During the import and creation of the item, "content is available for launch" was not enabled.

Resolution

When importing a content, make sure to enable offline player download and create the item with "content is available for launch" enabled.

See Also

2461267 - How to test Offline Player and downloaded content

Keywords

import content URL for offline download offline player content is available for launch available for offline player , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors HCM Core 1802