2618962 - LMS: SSO users are asked to login when session expires.

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2618962 - LMS: SSO users are asked to login when session expires.

Symptom

When an SSO user session expires, login page shows up.

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

1. SSO user goes to My Learning and does nothing on the page for about 30 mins.

2. Message below shows up.

extend.png

3. If user does not click OK within two minutes and then clicks on OK.

4. User will see a pop-up window that session has expired.

expired.png

5. When user clicks on OK, login page shows up.

login.png

Cause

This is an expected behavior.

Resolution

Workaround: Have the SSO users enter the URL to be able to access My Learning again.

See Also

https://jira.successfactors.com/browse/COSD-23172

Keywords

SSO user login page session expired   , KBA , LOD-SF-LMS-SSO , LMS SSO , Problem

Product

SAP SuccessFactors Learning 1711