SAP Knowledge Base Article - Public

2618931 - Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid

Symptom

When they click Submit Initial Verification, this is the error that is received:
Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid

Environment

SAP SucessFactors Onboarding

Reproducing the Issue

  1. Onboarding
  2. Complete E-Verify Activity
  3. When you try to submit the activity
  4. This error displays Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid

Cause

Incorrect document number

Resolution

  1. Create an incident with support
  2. Include full name of the candidate, incorrect number entered, correct document number, company ID

Keywords

Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid, I9, E-Verify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1711