2618826 - Parent Opportunity is Blank

SAP Knowledge Base Article - Public

2618826 - Parent Opportunity is Blank

Symptom

You have created a related opportunity and notice that the Parent Opportunity field on header level remains blank.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Opportunities view.
  3. Open an existing opportunity.
  4. Select the Related Opportunities facet.
  5. Create a new opportunity.

You can see that the Parent Opportunity on header level is blank.

Cause

The parent opportunity is derived from the hierarchy and no the related opportunities.

Resolution

This is the expected system behavior.

In order for the parent opportunity to be derived you have to maintain the hierarchy.

You have to use the following steps in order to add the hierarchy to the opportunity:

  1. Go to the Sales work center.
  2. Select the Opportunities view.
  3. Open an existing opportunity.
  4. Select the Hierarchy facet.
  5. Click the Add button.
  6. Save the changes.

Keywords

Parent Opportunity, Hierarchy, Related Opportunity. , KBA , hierarchy , parent opportunity , related opportunity , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Hybris Cloud for Customer all versions