2618795 - How To Add The Add Note Button In Interactions Tab Under Tickets In RUI

SAP Knowledge Base Article - Public

2618795 - How To Add The Add Note Button In Interactions Tab Under Tickets In RUI

Symptom

You want to add a note in the Interactions under Tickets but the button is not available in RUI like is available in HTNL5.

Environment

In SAP Cloud for Customer RUI UI.

Reproducing the Issue

  1. Login in RUI
  2. Go to Service Work Center
  3. Tickets
  4. Open Ticket ABC (ABC is a ticket in the list)
  5. Go to Interactions Tab
  6. No Add Note button is available

Cause

The button is not added to the view, you need add the button in Tickets RUI floor plan by adaptation mode.

Resolution

For add the this button we follow the below steps:

  1. In RUI UI
  2. Go to the Tickets Interactions
  3. Click on Open Layout in HTML5
  4. In Adapt > Edit Master Layout
  5. On Actions button
  6. Click on Add and add the Internal Note button

Keywords

Add Note, Interactions Tab, Button. , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To

Product

SAP Hybris Cloud for Customer all versions