2618511 - Country Code replaced with prefix 0 in Payload Message

You have saved the phone number in customer contact with country code prefix +91 1234567890 but country code +91 got disappeared in payload and prefix leading zero added in the original phone number.

SAP Hybris Cloud for Customer.

1. Go to the Customers work center.
2. Open relevant account & update contact details with country code prefix i.e. +91 123456789
3. Go to the Web Service Message Monitoring.
4. Find the relevant message having Service Interface BusinessPartnerERPContactAddressReplicationOut.
5. You will find the phone number as per below node representation. 

<DefaultConventionalPhone>
      <SubscriberID>0123456789</SubscriberID>
      <CountryCode>IN</CountryCode>
</DefaultConventionalPhone>

This is due to the way ERP system save the contact as +91 is changed to country code IN & trunk prefix, a single digit – often a ‘0’ –  that needs to be prefixed to the phone number whenever a domestic call is made.
In the stated example India has a trunk prefix of ‘0’, so the structured representation is

                CountryCode:   IN
                SubscriberID:    0123456789

This actually gets formatted to +91 0123456789.

System works as designed.

https://blogs.sap.com/2016/07/28/sap-cloud-for-customer-phone-number-parsing-and-formatting/

Phone number formatting, , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem