2618370 - Error "Messages from Twitter skipped due to error: message#Invalid or expired token#code"

SAP Knowledge Base Article - Public

2618370 - Error "Messages from Twitter skipped due to error: message#Invalid or expired token#code"

Symptom

You are not able to import replies from an account because the following error message in displayed: Messages from Twitter skipped due to error: message#Invalid or expired token#code

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Service and Social Settings view.
  3. Open Social Media Channels and search for a channel.
  4. Select the line item of the channel ID.
  5. Open an application Log of this channel.
  6. You will see the error message "Messages from Twitter skipped due to error: message#Invalid or expired token#code".

Cause

Access token is invalid.

Resolution

Follow the steps below to re-authenticate the channel again.

  1. Go to the Administrator work center.
  2. Go to the Service and Social Settings view.
  3. Open Social Media Channels and search for the reference channel.
  4. Select the line item of the channel ID and click in channel ID.
  5. Click in Authenticate.

Keywords

KBA , LOD-CRM-ACC-SUP , Social Media User Profile , How To

Product

SAP Hybris Cloud for Customer all versions