SAP Knowledge Base Article - Public

2618355 - Twitter Avatar/Image Is Missing for Users


When a ticket is created from the Netbase channel, it is not pulling in the twitter avatar/image for the user.


SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open ticket 123 (123 represents the ticket ID).
  4. Under Interactions, the image of the user is missing and the message "No image available" is displayed.


Twitter messages that arrive from NetBase are not the same as messages that arrive from Twitter, where user profiles are available. From NetBase view, Twitter IDs are provided to extract twitter messages. Therefore, only tweet messages are shown, with no avatar/image.


This is the system expected behaviour.


KBA , LOD-CRM-ACC-SUP , Social Media User Profile , How To


SAP Cloud for Customer all versions