2618093 - Blank screen when setting up a job in provisioning

SAP Knowledge Base Article - Public

2618093 - Blank screen when setting up a job in provisioning

Symptom

Creating a job in provisioning, after entering all the setup information, click on create job and get a blank white screen, job does not create/save.

Reproducing the Issue

  1. Go to Provisioning
  2. Manage Scheduled Jobs
  3. Create new job
  4. Setup the job as required 
  5. For the SFTP server address enter it with a https:// followed by the SFTP server (example - https://sftp4.successfactors.com)
  6. Click on "Create Job"
  7. Blank screen shows - job does not setup

Cause

The problem here is the SFTP server address. The https:// causes the issue. It is not required in the job setup

Resolution

When entering the SFTP server address, do not put "https://" into it. Just enter the SFTP server address without any "https://"

  • prodftp2.successfactors.eu
  • sftp4.successfactors.com
  • sftp8.successfactors.com
  • sftp10.successfactors.com
  • sftp012.successfactors.eu
  • sftp17.sapsf.com
  • sftp18.sapsf.com
  • sftp15.sapsf.cn
  • sftp16.sapsf.eu

Keywords

Create job blank screen, create job white screen, new job will not save, job setup blank screen , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HCM Suite all versions