2618073 - Can't Connect to SFTP Server

SAP Knowledge Base Article - Public

2618073 - Can't Connect to SFTP Server

Symptom

  • Can't connect to SFTP server.
  • Issues logging into SFTP.
  • Automatic SFTP transfer not working.

Environment

  • BizX
  • BizX Platform

Cause

  • One possible cause is that the public IP address you are connected has been banned.
  • This can be as a result of invalid login attempts with the incorrect password.
  • Seen by Success Factors servers as invalid commands and security issue.

Resolution

  • Open up incident with Customer support, and provide the public IP address that you are connecting to Success Factors with, CS will check with internal Operations team to remove from autoban list. 

Keywords

autoban, ban list, white list , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions