2618028 - Error in Hybris Marketing When Replicating Marketing Assignments from C4C

SAP Knowledge Base Article - Public

2618028 - Error in Hybris Marketing When Replicating Marketing Assignments from C4C

Symptom

You replicate business attribute assignments from Cloud for Customer (C4C) to Hybris Marketing (yMKT), but you get the following in yMKT:

'Marketing attribute category ID ABC is invalid' (where ABC represents the category ID)

Environment

SAP Hybris Cloud for Customer

SAP Hybris Marketing

Reproducing the Issue

Prerequisites: working integration scenario for 'Replicate Business Attribute Assignment to SAP Hybris Marketing' between C4C and yMKT.

  1. Go to the Customers work center.
  2. Open the Account or Individual Customer view (depending on which you need to use in your scenario).
  3. Open any customer.
  4. Go to the Marketing Attributes facet and assign the attributes.
  5. Go to your yMKT system and observe the incoming messages. They fail with error:
    'Marketing attribute category ID ABC is invalid'

Cause

You sent the assignment successfully, however, you did not send the attribute set (or you sent it but the message failed) before sending the assignment.

Resolution

  1. Go to the Administrator work center.
  2. Open Web Service Message Monitoring under General Settings.
  3. Search for the following interfaces:
    BusinessAttributeSetReplicationHybrisMarketingOut
    =>Check if the message has the correct attribute set and it successfully left C4C.
    BusinessAttributeAssignmentReplicationHybrisMarketingOut
    =>Check if this message was sent after the successfully replicated attribute set. If not, you need to send the attribute set before sending the assignment.

Keywords

yMKT, business attributes, marketing attributes, category ID invalid , KBA , LOD-CRM-INT-YMT , Integration of C4C with Hybris Marketing , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C 1705 ; SAP HYBRIS C4C 1802 ; SAP HYBRIS C4C 1805 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0