SAP Knowledge Base Article - Public

2617835 - Metrics are missing in BizX Workforce Analytics


All metrics are missing in Workforce Analytics in BizX


  • Successfactors HCM Core
  • Workforce Analytics

Reproducing the Issue

User granted Role permision to view Dimensions and Measures in Admin center is not able to see Metrics

  1. Go to "Home" drop down menu
  2. Select "Workforce Analytics"
  3. Metrics (empty)

missing metrix before.png


The switch Configure Structural Dimensions is not enabled

Note: This switch allow Role to configure struture dimensions for which tree security should be defined.

This option is only active if the Admin switched on "Measures and Dimensions Permissions" in "Manage Workforce Analytics".


  1. Go to Admin Center
  2. Manage Permission Role
  3. Select the Role Permission
  4. Permission
  5. Analytics Permission
  6. Enable "Configure Structural Dimensions"
  7. Done
  8. Save Changes
  9. Logout / login
  10. The Metrics will become available when accessing "Workforce Analytics"

See Screenshot below:

Enable the switch:"Configure Structural Dimensions"

Configurre structure dimensions after.png

After switching on:

Final result.png

See Also

2572671 - Measures not showing on Workforce Analytics

2356216 - How to populate the Measures and Dimensions of WFA in Successfactors RBP role


Workforce Analytics, Metrics missing, Mesures and  dimensions , KBA , LOD-SF-WFA-ADM , Admin Tools , Problem


SAP SuccessFactors HCM Core all versions