2617733 - Service Order Cancelation Error: You Cannot Change the Data in Cancelation Reason

SAP Knowledge Base Article - Public

2617733 - Service Order Cancelation Error: You Cannot Change the Data in Cancelation Reason

Symptom

When cancelling the Service Order ABC the following error message is displayed and saving is not possible: 'You cannot change the data in Cancellation Reason. Refresh screen and try again'

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Order work center.
  2. Select the Service Order Processing view.
  3. Search for the Service Order ABC (This represents the number of the serivce order).
  4. Click on the Edit and then the View All button.
  5. On the header level enter a Reason for Rejection.
  6. The following error message is displayed: You cannot change the data in Cancellation Reason. Refresh screen and try again.

Cause

You are facing this errror due to a missing reason for rejection on the Service Confirmation document.

Resolution

  1. Go to the Field Service and Repair work center.
  2. Select the Service Confirmation view.
  3. Search for Service Order ABC.
  4. Click on the Edit and then the View All button.
  5. Enter a Reason for Rejection.
  6. Save
  7. Go back to the Servicer Order ABC
  8. Remove the Reason for Rejection and enter the reason for rejection again.

The status of the Service Order will change to Completed.

Keywords

KBA , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions