SAP Knowledge Base Article - Public

2617667 - LMS - SAML Validation Error after Refresh


After refresh activity, when navigating to LMS from BizX the customer gets the error below:

Validation Error

You must correct the following error(s) before proceeding:
Failed to authenticate the SAML response. If this keeps happening, please contact the administrator


SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. From BizX dropdown menu, click on Learning
  2. Get the SAML Validation Error


The LMS BizX integration is pointing to a different environment (it was copied from the "Source" environment during refresh)


  1. Go to System Admin > Configuration > System Configuration > BizX
  2. CTRL+F find successFactorsCompanyID and make sure this is pointing to the correct BizX company ID.
  3. CTRL+F find metadataProviders[IDP1].value and make sure this is pointing to the correct BizX URL with the correct company ID.


LMS, Learning Management System, SAML, Validation, Error, Failed to authenticate the SAML response, Refresh, Integration, , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning all versions