SAP Knowledge Base Article - Public

2617667 - LMS - SAML Validation Error after Refresh

Symptom

After refresh activity, when navigating to LMS from BizX the customer gets the error below:

  • Validation Error

     

  • You must correct the following error(s) before proceeding:

    • Failed to authenticate the SAML response. If this keeps happening, please contact the administrator

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

1. From BizX dropdown menu, click on Learning

2. Get the SAML Validation Error

Cause

The LMS BizX integration is pointing to a different environment (it was copied from the "Source" environment during refresh)

Resolution

1. Go to System Admin > Configuration > System Configuration > BizX

2. CTRL+F find successFactorsCompanyID and make sure this is pointing to the correct BizX company ID.

3. CTRL+F find metadataProviders[IDP1].value and make sure this is pointing to the correct BizX URL with the correct company ID.

Keywords

LMS, Learning Management System, SAML, Validation, Error, Failed to authenticate the SAML response, Refresh,   , KBA , LOD-SF-LMS-INT , LMS Integrations , Problem

Product

SAP SuccessFactors Learning 1802