SAP Knowledge Base Article - Public

2617663 - LMS: Undeliverable message when responding to SF LMS calendar invites from Mac

Symptom

  • Undeliverable message when responding to SF LMS calendar invites from Mac.
  • Sample Message:

The original message was received at Mon, 26 Feb 2018 20:48:56 GMT
from customer mail server [IP adress]

----- The following addresses had permanent fatal errors -----
<LMS administrator email>

----- Transcript of session follows -----
<LMS administrator email>... Deferred: Connection timed out with LMS administrator email.
Message could not be delivered for 3 days
Message will be deleted from queue

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

Using Mac, accept or decline a calendar invite from Successfactors LMS.

Cause

Resolution

The simplest way to address this issue is to use an administrator email address that has MX record such as 'Anything@customerdomain.com'... anything that has valid domain.

Keywords

notification, MAC, PC, email address, bounce, fail, calendar invites, calendar, invite, accept, decline , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions