SAP Knowledge Base Article - Public

2617630 - LMS: Pre-requisites not showing in Learning Plan for ILT items when Pre-requisites are Added after Enrollment

Symptom

  • You added pre-requisites to the item after assigning it to user(s).
  • Status "You have unmet prerequisites" does not show in the user learning plan.

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Create an item without any prerequisites and add a SO.
  2. Register the user to the scheduled offering.
  3. Add a pre-requisite to the item.
  4. Go back to the user learning plan and see that the "You have unmet prerequisites" is not showing. Status is still 'Enrolled'.

Cause

  • This is an expected behavior.
  • "You have unmet prerequisites" will only show if the user is not yet enrolled to the SO.
  • Remember, unmet pre-requisites block users from enrolling to the available scheduled offerings. Therefore, unmet pre-requisites is no more relevant.
  • When an ILT item has pre-requisite, the flow is:

    • 'Assign to me' > User self-assigns > 'You have unmet prerequisites' > User completes prerequisites > 'Register Now' > User registers > 'Enrolled'
  • If user is already in the 'Enrolled' status, it will not return to 'You have unmet prerequisites' even after addition of prerequisites. It already bypassed the prerequisites.

Resolution

If prerequisites need to be completed first before user could attend the SO, here are the options:

  1. User should withdraw from the SO. Assigned item will then have the 'You have unmet prerequisites' and will not have the 'Register Now' option until he completes the prerequisites.
  2. You may keep the user's registration and manually monitor the user's completion of unmet prerequisites. In the 'My Classes' page, the instructor can filter out the users who have unmet prerequisites.

Unmet.JPG

 

Keywords

prerequisite, learning, LMS, unmet, revise, revision, update, change, item , KBA , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions