SAP Knowledge Base Article - Public

2617336 - You get the Message 'Product not valid; it is blocked' when trying to Add a Product to a Sales Quote or Sales Order

Symptom

You have automatically added some products in a sales quote/order using a web service or a PDI. When you open this sales quote/sales order, you see the message 'Product not valid; it is blocked'.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Sales Quotes or Sales Orders view.
  3. Open Sales Quote ABC (ABC being the name of your sales quote).

Result: The message 'Product not valid; it is blocked' pops up.

Cause

The webservice or PDI added a product which is blocked in the system.

Product_blocked.jpg

 

 

 

 

 

 

Resolution

  1. Go to the Products work centre.
  2. Go to the Products view.
  3. Open the product which is blocked.
  4. Click on Actions > Activate.

Result: The message inside the sales quote/order disappears.

Keywords

product, blocked, Product not valid, sales quote, sales order, , KBA , LOD-CRM-PRO , Products , Problem

Product

SAP Cloud for Customer all versions