2617051 - Ticket Interactions Navigation

SAP Knowledge Base Article - Public

2617051 - Ticket Interactions Navigation

Symptom

When you go to the interactions facet of a ticket, there are two navigation bars.

Environment

SAP Hybris Cloud for Customer. All versions.

Reproducing the Issue

  1. Go to the Services work center.
  2. Select the Tickets facet.
  3. Open Ticket ID XXX (XXX represents the Ticket ID).
  4. Go to the Interactions tab.
  5. Click on View All to load all Interactions.
  6. See that a second navigation bar is shown inside the interactions pane.

Cause

When there are many interactions loaded, the pane gets bigger than the screen and another navigation bar is needed.

Resolution

This is the expected behavior. You need to use both bars to scroll on the screen.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Scroll bar ; Ticket ; Navigation bar ; Interactions , KBA , LOD-CRM-SRP-UI , Ticket Related UI , How To

Product

SAP Hybris Cloud for Customer all versions