2616750 - Backend Error when Deleting an Activity from Opportunities View

SAP Knowledge Base Article - Public

2616750 - Backend Error when Deleting an Activity from Opportunities View

Symptom

You are trying to delete an Activity from the Opportunities Workcenter and the System shows a Backend Error Message.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the New Business Workcenter.
  2. Open the Opportunity View.
  3. Open the Opportunity ZZZ (ZZZ represents the Opportunity ID).
  4. Click on Delete Activity.
  5. The system shows a Backend Error Message.

Cause

  • You are using custom Sales Cycles and/or Sales Phases.
  • You can maintain custom Sales Cycles and Sales Phases in the Sales Cycles and Phases Acitivity from the Business Configuration Workcenter.
  • If you maintain Sales Cycles and Phases with less or more than 3 characters, this behaviour can occur for some users.

Resolution

In order to avoid this issue, maintain Sales Cycles and Phases with excatly three characters in length. To do so follow these steps:

  1. Open the Business Configuration Workcenter.
  2. Find Sales Cycles and Phases Activity.
  3. Maintain Sales Cycles/Phases.
  4. Create custom Sales Cycles/Phases with exactly 3 characters in length.

To deal with already created opportunities and activities that cause a dump from the opportunity workcenter, you can delete them from Account Management Workcenter:

  1. Open the Account Management Workcenter.
  2. Navigate to the Activities View.
  3. Find Activity ZZZ.
  4. Click on Delete.

This will allow you to delete Activities with Sales Cycles/Phases using more/less than 3 characters.

Keywords

Sales Cycles, Sales Phases, Dump, Backend Error, Opportunity, Delete, Löschen, Verkaufszyklen, Verkaufsphasen, Fehler , KBA , SRD-CRM-OPP , Opportunities , Bug Filed

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1805