2616527 - Type Field Showing Wrong Document Type Under Related Items Tab in Service Ticket

SAP Knowledge Base Article - Public

2616527 - Type Field Showing Wrong Document Type Under Related Items Tab in Service Ticket

Symptom

Type field is showing wrong document type under related items tab in ticket.

Reproducing the Issue

  1. Go to the Service workcenter
  2. Go to the Tickets view
  3. Open a ticket ABC (ABC represents ticket id)
  4. Go to Related Items tab
  5. Here 'Type' field showing transaction document e.g. Opportunity/Quote/Lead/Visit etc.

Expectation: Type field should show Document type.

Cause

This field 'Type' under related items tab design for transaction document, not for document type. Once you open the transaction document by clicking on hyperlink then document type is visible in header screen.

Resolution

This is correct system behavior.

Keywords

Ticket Related Items Type , KBA , ticket , related items tab , follow-up items , type , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Hybris Cloud for Customer all versions