SAP Knowledge Base Article - Public

2616381 - 'An application error occurred.' when initiating the background check

Symptom

'An application error occurred.' when initiating the background check

Environment

SuccessFactors Recruiting Management

Reproducing the Issue

1. Recruiting > Select the job requisition

2. Select the candidate from 'Background Check' status

3. Take Action > Initiate Background Check > application error will occur

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Cause

As the application background check will be processed via OData API, user initiating the background check should have OData action permissions.

Resolution

Add the following permissions to user initiating the background check:

- Recruiting Permissions > OData API Application Export

- Metadata Framework > Read/Write Permission on Metadata Framework

- Metadata Framework > Admin access to MDF OData API

See Also

2251702 - OData API Integration with Recruiting Management

Keywords

Background Check, Metadata Framework, OData API , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions