SAP Knowledge Base Article - Public

2616332 - RMK : Meaning of "System of record" in command center

Symptom

  • What does the sentence visible in Command center "Not System of Record" or "System or Record" mean?
  • What impact does this have on an RMK customer instance?

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Command Center

Reproducing the Issue

When opening Command Center (backend configuration tool for RMK accessible to implementation partners, Support and Professional Services only), the user is faced with one of the following informational messages at the bottom left of the page:

Production- Not System of Record
(Preview) - Not System of Record
Production- System or Record

system_or_record2.png

Cause

The server the user is connected to is or is not a System of record.

Resolution

  • What does the sentence "Not System of Record" or "System or Record" mean?
The sentence "Not System of Record" or "System or Record" simply shows if the system the user is connected to is the one from which global changes affecting all instances are replicated.
For example settings like the source engine editor rules.

The only system which is the system of record is Rackspace. (Command) All other systems will show "Not System of Record".

  • What impact does this have on an RMK customer instance?

This is only an informational message which has no impact on customers and requires no action.

Keywords

KBA , LOD-SF-RMK-CC , Command Center , How To

Product

SAP SuccessFactors Recruiting all versions