SAP Knowledge Base Article - Public

2616243 - Purchase Order Approver is Unable to View the Attachments and Notes in the Approval Task Details

Symptom

If approver does not want to navigate to Purchase order document details to view Attachments and Notes, and he would want to see them in the task details itself for processing the tasks quickly.

Environment

SAP Business ByDesign

Cause

Usually the notes and attachments at header and item level are personalization hidden

Resolution

Please follow below steps to enable approver to see the same

  1. Go to Managing my area work center
  2. Click on approvals view
  3. Click and Open the Approval UI (QAF) by clicking on the link appearing under subject column for purchase order
  4. Click on 'Start Personalization Mode' in user settings
  5. In UI element, Enable the 'Unnamed Container' using the check box.
  6. Where 1st & 2nd Unnamed Container indicates the notes & attachment at the header level, 3rd and 4th Unnamed Container indicates the notes and attachment at the item level.
  7. Click on save

 Approver can see the details in the approval UI(QAF) i.e  in the screen that opens after  clicking on the link  appearing under subject column in purchase order approval task

Keywords

Paperclip is not showing attachments,Where to see attachments in the approval task,  attachments and notes are not visible for approver , KBA , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805