2616190 - Project Invoice Request Available For Invoicing After Cancellation of Customer Invoice

SAP Knowledge Base Article - Public

2616190 - Project Invoice Request Available For Invoicing After Cancellation of Customer Invoice

Symptom

You are cancelling a Project based Customer Invoice. You expect that after the cancellation of the Customer Invoice, the related Project Invoice Request will not reappear with the status To Be Invoiced in the Invoice Requests view of the Customer Invoicing work center, but only in the Project Invoice Requests view of the Project Management work center.

However, the Project Invoice Request does reappear in the Invoice Requests view of the Customer Invoicing work center with the status: To Be Invoiced. You are concerned that the Project Invoice Request could be invoiced again by mistake.

Environment

SAP Business ByDesign all systems.

Reproducing the Issue

You have cancelled the Customer Invoice ABC (ABC represents the relevant Customer Invoice ID).

  1. Go to Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Show All Invoice Requests.
  4. Find XXX (XXX represents the relevant Project Invoice Request ID).

You can see that Project Invoice Request XXX appears with status To Be Invoiced.

Cause

This is expected system behaviour. When a Project based Customer Invoice is cancelled, the relevant Project Invoice Request will show up in the Invoice Requests view of the Customer Invoicing work center with status `To Be Invoiced`.

Resolution

If you want to avoid that the Project Invoice Requested is invoiced again by mistake (e.g. by a user who is not aware that the related Customer Invoice has been cancelled), then you can cancel the Project Invoice before cancelling the Customer Invoice.

  1. Go to Project Management work center.
  2. Select Project Invoice Requests view.
  3. Show All Project Invoice Requests.
  4. Find XXX (XXX represents the relevant Project Invoice Request ID).
  5. Click on Cancel.
  6. Now go to the Customer Invoicing work center.
  7. Select Invoice Requests view.
  8. Show All Invoice Requests.
  9. Find Project Invoice Request XXX

The Project Invoice Request now shows up with status In Conflict. When you then cancel the Customer Invoice ABC, the Project Invoice Request XXX will show up with status Processed in the Invoice Requests view of the Customer Invoicing work center, and it will no longer be available for invoicing.

Keywords

Project, Customer, Invoice, Request, Cancelled, Cancel, Cancellation, After, Following, Available, For, Invoicing, To, Be, Invoiced, Status , KBA , AP-CPI-CIR , Customer Project Invoice Requisition , Problem

Product

SAP Business ByDesign all versions