SAP Knowledge Base Article - Public

2615993 - Delete Button Grayed in Reason For Rejection

Symptom

You want to delete the below reason for rejections

1) Cancellation from inbound delivery
2) Customer cancellation by XI message
3) Cancellation by system (obsolete)

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Go to Implementation Projects View
  3. Navigate to Fine-Tune tab
  4. Select show all and find for Reasons for Rejection

Here in the available reasons for rejection , you are not able to delete reason codes 97,98,99 as the delete button is grayed

Cause

The mentioned reasons for rejection are used by the system in certain scenarios and therefore cannot be removed.

Resolution

This is the current system design

Keywords

delete reason codes , KBA , cancellation by system (obsolete) , customer cancellation by xi message , cancellation from inbound delivery , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer all versions