SAP Knowledge Base Article - Public

2615970 - Alert notifications are not getting triggered

Symptom

We created a business rule for sending e-mail notification when employee's probation is about to end. But the rule is not getting triggered.

Environment

SuccessFactors

Employee Central 2.0

Resolution

Please use simple Element object as base, for example: use job information instead of job information model base object, do not add job information model as parameters.

Because save alert is supported at portlet level, and only for below portlets/elements.
Job information
Compensation Information
Employment Details
Work permit info

Please re-create the rules with correct base object and test again.

Keywords

alert rule is not getting triggered, employee central, ec alert rule , KBA , alert rule is not getting triggered , ec alert rule , employee central , LOD-SF-EC-ALR , EC Alerts & Notifications , Problem

Product

SAP SuccessFactors HCM Core all versions