Duplicate check for contacts in SAP Hybris C4C Outlook Add-in does not display the same results as in SAP C4C system via browser.
SAP Hybris C4C Outlook Add-in
The duplicate check for contacts within the SAP Hybris C4C Outlook Add-in does not use the same logic as the C4C system. The C4C system will display all entries with their similarity percentage.
The duplicate check for contacts preformed within the SAP Hybris C4C Outlook Add-in checks for matches within the following fields:
- first name
- middle name
- last name
- business email address
- business fax number
- business mobile phone
- business phone
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