SAP Knowledge Base Article - Public

2615473 - Hybris C4C Outlook Add-in Duplicate Check for Contacts

Symptom

Duplicate check for contacts in SAP Hybris C4C Outlook Add-in does not display the same results as in SAP C4C system via browser.

Environment

SAP Hybris C4C Outlook Add-in

Cause

The duplicate check for contacts within the SAP Hybris C4C Outlook Add-in does not use the same logic as the C4C system. The C4C system will display all entries with their similarity percentage.

Resolution

The duplicate check for contacts preformed within the SAP Hybris C4C Outlook Add-in checks for matches within the following fields:

  • first name
  • middle name
  • last name
  • business email address
  • business fax number
  • business mobile phone
  • business phone

Keywords

outlook; add-in; addin; add in; contacts; duplicate check; duplicate; similar; create contact; save contact; , KBA , outlook , duplicate check , addin , contacts , add-in , duplicate , add in , save contact , similar , create contact , LOD-CRM-GW-OUT , Outlook , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions