SAP Knowledge Base Article - Public

2615429 - How to Create Auto Replies for Email Channels that are Set-Up in the System

Symptom

How to create Auto Replies for E-mail Channels that are set-up in the system.

Cause

This is the expected system behaviour.

Resolution

1. Go to the Administrator work center.
2. Select the Workflow Rules view.
3. Click on the New button.
4. Fill in mandatory fields.
5. For field Business Object choose value Ticket.
6. Go to Step 2 Define Conditions and enter the respective data.
7. Go to Step 3 Define Recipients.
8. For the Rule Type field choose the E-mail value.
9. Under the Recipient Determination section and click the Add Determination button.
10. From the drop-down list choose the Contact of Account or Individual Account for Ticket value.
11. Go to Step 4 Review.
12. Click the Activate button.
13. Click the Finish button.

Notifications are sent to business users, employees or customers.

Keywords

E-mail Channels,Auto Replies,Workflow,Conditions,Recipients,business users, employees,customers,Notifications , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711