2615360 - Data Protection and Privacy - Data retention time management (DRTM) - Master Data Purge for Inactive Users

SAP Knowledge Base Article - Public

2615360 - Data Protection and Privacy - Data retention time management (DRTM) - Master Data Purge for Inactive Users


SuccessFactors new data purge solution for Data Protection and Privacy now provides a master data purge of inactive users. The master data purge permanently
and irreversibly removes inactive users and employments from your instance, along with their associated data from across the HCM Suite, including
audit log data.


BizX Platform

Reproducing the Issue

The master data purge process is designed to ensure that data across the HCM Suite
is purged first, before the user account, to avoid orphaned data. You can configure a different retention time for master data in each country,
calculated from the employee's termination date.



To use the master data purge, you need to enable the new data retention time management (DRTM) solution
and the DRTM Master Data purge object.

To use data retention time management (DRTM) functionality in the Data Retention Management tool, you need to have the following features enabled.


Setting Up Data Retention Time Management DRTM Master Data purge object:

  • Add the required DRTM Master Data purge object to your instance, using theUpgrade Center


  • Grant users permission to configure retention times using the Metadata Framework (MDF).

Enable RBP Permission Settings:

Retention Time configure Permission

MetaData Framework (MDF)  Category -- Select All to configure Retention Time


Data Retention Management Category : DRTM Master Data MDF Permission with create,insert,correct,delete and import/export


Create and Approve Purge Request Permission

Manage Data Purge Category: Create and Approve DRTM Data Purge Request


Manage Users Category – Manage Users


  • Enable retention time configuration for each country where it is required, using the MDF Country object.

Go to Admin Center→ Manage Data → DRTMMasterDataPurgeObject → USER → Take Action → Make Correction → Add Country, timeUnit, inactivePeriod


Note: If no country found in List, go to Manage Data→ Country→ Select 1 country, set Data Retention Enabled =Yes


Master Data purge should only deal with inactive user & matched country value & user exit Data out of retention time configuration. 

  • After completing these steps, Naviage to Master Data Purge Create Purge Request

1.Go to Admin Center→ Data Retention Management → Create New Purge Request, input one sepcifc user or select countries and approver.


2. Launch immediately or Schedule

3. Go to Admin Center → Maintenance Monitor → Check Request Awaiting Approval Tab , the request created will displayed here.

4. Approve/ Decline Request as required

See Also


DRTM, Data Retention time Management, Master Data Purge, object, MDF, Metadata Framework, DRM , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


SAP SuccessFactors HCM Suite 1802