SAP Knowledge Base Article - Public

2615219 - SMS - Only Text Messages are Supported

Symptom

You want to compose a multi-media message, but there is no option to do so.

Environment

SAP Hybris Cloud for Customer

Cause

Only text messages are supported.

Resolution

There is no support for multi-media messages (messages with pictures, videos and other attachments).

You can submit this a feature request on our Customer Influence site for SAP Hybris Cloud for Customer.

Keywords

SMS, Tickets, Multi Media Messages , KBA , tickets , sms , multi media messages , text messages , LOD-CRM-SRP , Service Request Processing , Product Enhancement

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions