2614957 - Unable to Delete Candidate Profile in RMK

SAP Knowledge Base Article - Public

2614957 - Unable to Delete Candidate Profile in RMK

Symptom

Customers have reported they are able to deleted candidate profile in RCM (Recruiting Management) but are unable to delete the related profile in RMK (Recruiting Marketing).

Environment

  •  Recruiting Marketing (RMK)

Reproducing the Issue

1. Access https://clients.jobs2web.com, https://clients12.jobs2web.com or https://clients17.jobs2web.com 
2. Select your Company
3. Click on Members tab
4. Set Date Added to Forever
5. Search by candidate's name
6. Press Search button.

The personal information still will be shown even after the candidate is delete from RCM

Cause

The candidate profile deletion process have not been completed yet.

Resolution

After remove a candidate from RCM, a process called Remove PII is immediately started in RMK. This process is responsable to delete the candidate profile in RMK and takes 72 hours to complete.

See Also

Keywords

RMK, Recruiting Marketing, Unable to Delete Candidate Profile, Cadidate Profile Deletion, Remove PII, GPDR, RCM, Recruiting Management , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-ADM , Administration, Settings, Permissions , Problem

Product

SAP SuccessFactors Recruiting 1608