SAP Knowledge Base Article - Public

2614749 - Application error when emailing a offer letter as a PDF

Symptom

An application error occurs when emailing an offer letter to a candidate as a PDF.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to a candidate and select offer letter.
  2. Select an offer letter template and click next.
  3. Preview the offer letter and select "Email as PDF Attachment".
  4. Select an e-mail template and an application error occurs.

Cause

The application error is being caused by a data issue with the e-mail template.

Resolution

Go to the e-mail template, copy it and paste it into notepad. From notepad copy the e-mail template back into the system and save. This should fix the data issue and stop the application error for that template.

Alternatively copy the e-mail template and select "Paste as plain text".

Keywords

b4bf0bacac3b91cc4b81f17a0478ded6f1394a32 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions