2614444 - You are not Authorized to Execute Report in Service Control Center.

SAP Knowledge Base Article - Public

2614444 - You are not Authorized to Execute Report in Service Control Center.

Symptom

When you open System Availability view in Service Control Center work center, one or both the following error messages showed:

You are not authorized to execute report Average Availability (Current System)

You are not authorized to execute report Downtime Details (Current System)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Log on as the affected key user.
  2. Go to Service Control Center work center.
  3. Go to System Availability work center view.
  4. Found error messages showed as:You are not authorized to execute report Average Availability (Current System).You are not authorized to execute report Downtime Details (Current System).
  5. Then you check the access rights of this business user,found all the related work center view assigned,read and write access restrictions also maintained as Unrestricted.

Cause

These reports (Average Availability and Downtime Details) from Business Analytics work center are not assigned to the “Service Control Center” work center.

Resolution

  1. Go to Business Analytics work center.
  2. Go to Design Report work center view.
  3. Show All Reports, and find report Average Availability.
  4. Click on “Assignment Overview” and you can see this report is not assigned to System Availability work center view.
  5. Then click on Assign, and assign it to System Availability work center view.
  6. The same way assign report Downtime Details to System Availability work center view.
  7. Refresh system, log off and log in again, then these reports are available in Service Control Center.

Keywords

System Availability ;Average Availability; Downtime Details; You are not authorized to execute report; , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Hybris Cloud for Customer all versions