SAP Knowledge Base Article - Public

2614385 - Sales Org changes during inbound Sales Order Replication

Symptom

Sales Org value changes in C4C Sales Order duing inbound Sales Order Replication from ERP

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Create a Sales Order in C4C with Sales Org XYZ(Sales Organization ID)
  2. Replicate the Sales Order to ERP
  3. Inbound Replication from ERP to C4C gets triggered
  4. Sales Org value changes in C4C from XYZ to XYX
  5. Org changes can be checked in changes tab in Sales Order

Cause

Party Role determination is maintained during Inbound Replication in Business Configuration -->> Sales Order Activity-->Involved Parties

Resolution

To prevent this happening during integration you can exclude party roles from redetermination during integration in the business configuration for sales order.

Keywords

Sales Org change, Sales Order, Sales Order Replication from ERP, Party Role Determination , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions